Virtus Counseling and Coaching (“Virtus”) complies with all federal civil rights laws relating to healthcare and mental health services. Virtus provides services to all clients without regard to race, color, national origin, age, disability, or sex. Virtus does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex. This includes gender identity, pregnancy, and sex stereotyping.

Services to Help You Communicate

Virtus provides the following services free of charge to ensure access for everyone:

• Material written in plain, easy-to-understand language

If you need these services, contact the intake coordinator at the office where you receive services.

Filing a Complaint

If you believe Virtus failed to provide these services or treated you differently based on race, color, national origin, age, disability, or sex, you have the right to file a complaint. Complaints can be filed in person, by mail, fax, or email. If you need help writing your complaint, Virtus staff will assist you.

• Mail your complaint to:

  Civil Rights Coordinator
  784 S. Clearwater Loop STE R
  Post Falls, ID 83854

You may also file a complaint with the U.S. Department of Health and Human Services, Office for Civil Rights:

• Website: https://www.hhs.gov/ocr/complaints/index.html

• Mail:

  U.S. Department of Health and Human Services
  200 Independence Avenue, SW
  Room 509F, HHH Building
  Washington, D.C. 20201

• Complaint forms: http://www.hhs.gov/ocr/office/file/index.html